Privacy Policy

Introduction

HQ Remodeling & Design Inc (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit hqremodeling.com or contact us for remodeling services.

Information We Collect

We collect information you provide directly to us, including:

Name, phone number, email address, and home address when you submit a contact form, request an estimate, or schedule a consultation. Project details such as the type of remodeling work you are interested in, your zip code, and your budget range. Communications you send us via phone, email, or contact forms on our website.

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on each page. This information is collected through cookies and analytics tools including Google Analytics and Facebook Pixel.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide estimates for remodeling projects. Schedule consultations, site visits, and project follow-ups. Send you project updates, promotional offers, and company news if you have opted in. Improve our website experience and understand how visitors use our site. Comply with legal obligations.

We do not sell your personal information to third parties.

Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Google Analytics to understand website traffic and visitor behavior. Facebook Pixel to measure the effectiveness of our advertising and to show relevant ads on Facebook and Instagram. Contact form cookies to remember your information between visits.

You can disable cookies in your browser settings at any time. Disabling cookies may affect the functionality of certain parts of our website.

Google Analytics and Advertising

We use Google Analytics to analyze website traffic. Google may use this data in accordance with its own privacy policy available at policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We use Facebook Pixel to track conversions from Facebook ads and to build retargeting audiences. You can manage your Facebook ad preferences at facebook.com/ads/preferences.

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

The right to know what personal information we collect and how it is used. The right to request deletion of your personal information. The right to opt out of the sale of your personal information. We do not sell personal information. The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at 714-384-7529 or fill out the contact form at hqremodeling.com/contact. We will respond within 45 days.

Third Party Services

Our website may contain links to third-party websites including Yelp, Google, Houzz, and Facebook. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Data Retention

We retain contact form submissions and customer information for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your information at any time by contacting us directly.

Children’s Privacy

Our website is not directed at children under the age of 13 and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent update. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

in**@**********ng.com